FAQ
How Can We Help You?
Below you will find answers to the most frequently asked questions about our wood processing machinery products.
To meet your individual needs, we offer OEM and ODM customization services, including color options, functionality enhancements, technical innovations, and diesel engine brands. We also provide CE and ISO certifications and support third-party inspections to ensure quality. Our customization services help you differentiate your products and boost your sales.
We have a 1,500 square meter stock workshop, and shipping for in-stock machines usually takes 5-10 days. Custom machines require 20-30 days. We partner with professional logistics providers to ensure our products reach you quickly and safely.
Absolutely! We welcome you to visit our factory, and we can arrange transportation and assist with visa procedures. During your visit, our mechanical engineers and customer managers will accompany you, show you our workshop and products, explain product details, and discuss your specific customization requirements.
Yes! We help many agents earn profits, and in addition to special agent pricing, our agents can enjoy annual rebates. Our marketing team will also provide customer information for your region to help you expand your market.
(1) We focus exclusively on international trade, with products meeting ISO and CE certification standards. We understand the usage habits of overseas users and continuously launch new products to maintain our technological lead.
(2) With our own production factory and no middlemen, we offer more competitive prices to boost your sales. We also provide personalized product customization solutions to flexibly meet your diverse needs.
(3) We have a strong international communication capability and a multilingual service team to communicate with you more efficiently.
(4) We are very familiar with international logistics and customs processes, offering one-stop services including product packaging, loading, and customs clearance, saving you trouble and ensuring quick, safe delivery.
(5) Each order comes with a dedicated after-sales engineer and support team, available 24/7 to address any issues, ensuring peace of mind for you and your customers.
We understand the importance of after-sales support. Our machines are equipped with safety buttons and intelligent feeding features to reduce accidents. If you encounter any issues, our dedicated after-sales team is available 24/7 to assist you. We offer remote technical support and rapid parts supply to ensure your equipment operates efficiently.
We offer payment options through TT, PayPal, and various credit cards. You can choose to pay a deposit upfront, with the remaining balance due after the machine is successfully completed and accepted. This method protects your rights throughout the payment process, providing you with peace of mind.
Don't worry! Simply contact us directly and provide information about your raw materials and desired output. Our professional engineers will offer a tailored wood processing solution for you. Our online customer service is available 24/7 to assist you.
We use sturdy export-standard plywood boxes and steel frame packaging to ensure the equipment is safe and undamaged during transport. We offer multiple shipping methods, including sea and air freight, to meet your needs.
(1) As a Chinese horizontal grinder manufacturer, our production costs are relatively lower. Compared to foreign counterparts, you can enjoy higher configurations or more comprehensive services at the same price level, aligning with your strategy of buying low and selling high.
(2) Thanks to China's large-scale manufacturing capabilities, we can quickly respond to your bulk order needs, providing a stable supply chain and fast delivery cycles.
(3) Focused on the international market, we continuously adopt advanced international technologies and deeply understand overseas customer habits. We can offer higher-quality horizontal grinders at lower prices.
(4) With multiple global markets, our extensive sales and service experience allows us to provide targeted wood recycling solutions. For all your wood recycling equipment needs, you can trust us.
Tirox – A Global Leader in Wood Processing Equipment!
With over 20 years of manufacturing experience, we offer efficient and durable solutions. Whether you’re handling large-diameter wood or optimizing production efficiency, our equipment meets your needs. Choose Tirox for easier and more efficient wood processing! Contact us now for the latest quote.
